Refund Policy
Last updated: September 21, 2026
Cancelling
You can cancel your subscription at any time from Settings → Manage billing. Your plan and remaining credits stay available until the end of the period you have paid for, and you will not be charged again.
14-day refund
If StudyLoom isn’t right for you, ask for a refund within 14 days of a charge — your first payment or a renewal — and we will refund it in full, provided your credits from that period have not been substantially used. There is no need to justify your request.
After 14 days
After the 14-day window we do not refund partial billing periods, but you can cancel at any time to avoid future charges. If something went wrong on our side — for example you were charged twice, or the service was unavailable for an extended period — contact us and we will put it right.
Failed generations
You never lose credits to a failed generation: credits are reserved when a generation starts and returned automatically if it does not complete.
How to request a refund
Email hello@studyloom.io from the address on your account with the date of the charge. Payments are processed by Paddle, our Merchant of Record, so approved refunds are issued by Paddle to your original payment method; they usually appear within 5–10 business days depending on your bank. You can also request a refund directly through Paddle’s customer portal or via the receipt Paddle emailed you.
Your legal rights
This policy does not affect any statutory rights you have as a consumer where you live, such as a legal right to withdraw from a digital purchase within a set period.